Question 1

What services do you offer for property owners?

Accepted Answer

We offer comprehensive property management services including holiday let management, short-term rental management, and Airbnb management. Our services cover everything from marketing your property to handling guest communications and ensuring professional cleaning between stays.

Question 2

How do you handle property maintenance and emergencies?

Accepted Answer

We have a network of trusted contractors and a 24/7 emergency response system. Our team handles all maintenance issues promptly, coordinating repairs and keeping you informed throughout the process. We also conduct regular property inspections to prevent potential issues.

Question 3

What areas do you cover?

Accepted Answer

We primarily operate in Kent and London, including areas such as Canterbury, Gillingham, Sturry, and Whitstable. We're continuously expanding our coverage to serve more locations across the UK.

Question 4

How do you maximise rental income for property owners?

Accepted Answer

We use dynamic pricing strategies, professional photography, and targeted marketing across multiple platforms to maximise your property's exposure and income. Our team also optimises your property listing and maintains competitive pricing based on market analysis and seasonal demand.

Question 5

What is your pricing structure?

Accepted Answer

Our pricing is transparent and based on a percentage of the rental income. The exact percentage depends on the level of service you require and the property type. Contact us for a detailed quote tailored to your specific needs.

Question 6

What makes your property management service unique?

Accepted Answer

Our approach combines local expertise with modern technology. We offer personalised service with dedicated property managers, advanced booking systems, and data-driven pricing strategies. We also provide comprehensive property marketing across multiple platforms to ensure maximum visibility and occupancy.

Question 7

How do you screen and handle guests?

Accepted Answer

We have a thorough screening process that includes verification of guest identities and review history. Our team handles all guest communications professionally and promptly, ensuring clear communication of house rules and expectations. We also provide 24/7 support for guests during their stay.

Question 8

Do you offer guaranteed rent schemes?

Accepted Answer

Yes, we offer guaranteed rent schemes that provide you with fixed monthly income regardless of occupancy. This eliminates void periods and provides complete peace of mind. We handle all aspects of property management while you receive consistent rental income.

Question 9

What happens if guests cause damage to my property?

Accepted Answer

We take full responsibility for guest damages and have comprehensive insurance coverage. Our professional cleaning and maintenance teams ensure properties are kept to the highest standards. We also have security deposits and damage protection policies in place.

Question 10

Do you manage properties outside of Kent and London?

Accepted Answer

While we primarily focus on Kent and London, we're expanding our services to other prime locations across the UK. Contact us to discuss your specific property location and we'll let you know if we can accommodate your needs.

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