Everything you need to know about deposits for your stay with Collard Property. Your security, our commitment.
We understand that paying a deposit is a significant trust. That's why we've implemented comprehensive protection measures to ensure your money is safe and the process is transparent.
All deposits are held in a government-approved Tenancy Deposit Scheme, ensuring your money is fully protected throughout your stay.
Security deposits typically range from £200-£500, depending on the property size and duration of stay. The exact amount will be confirmed at booking.
Deposits can be paid securely via card payment, bank transfer, or through our trusted payment partners at the time of booking.
Deposits are typically returned within 7-14 days after checkout, once our team has completed the property inspection.
You'll receive full documentation of your deposit, including the deposit protection certificate and detailed terms and conditions.
Our property inspections are thorough but fair. We only deduct for damage beyond normal wear and tear, with photographic evidence provided.
Your deposit serves as security for the property and covers any additional costs that may arise during your stay. Here's what's included:
Our straightforward 5-step process ensures transparency and fairness from booking to refund.
Your deposit amount is confirmed at the time of booking and must be paid before your arrival date.
Upon arrival, you'll receive a property condition report. Please review and report any existing issues immediately.
Take care of the property as you would your own home. Report any accidents or damage immediately to avoid complications.
After departure, our team conducts a thorough inspection and documents the property condition with photos.
Your deposit is returned to your original payment method within 7-14 days, minus any legitimate deductions if applicable.
To avoid deposit deductions, please treat the property with care. Report any accidents immediately, and follow the house rules provided. Most issues can be resolved quickly if reported promptly.
If you disagree with any deposit deductions, we have a fair dispute resolution process. All decisions are backed by photographic evidence and handled impartially.
Our team is here to help with any questions about deposits, refunds, or the booking process. Don't hesitate to get in touch.
Browse our collection of premium properties and secure your booking today. Your deposit is fully protected, and your perfect stay awaits.
